At OSUK (Online Supplies UK), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, place an order, or interact with our services.

Information We Collect

When you browse our website or place an order, we may collect the following information:

  • Your name, email address, and contact information
  • Shipping and billing addresses
  • Order history and payment details (via secure third-party gateways)
  • Technical data such as IP address, browser type, device, and usage data

How We Use Your Information

We use your information to:

  • Fulfill and deliver your orders
  • Provide customer support
  • Send you updates about your orders or our services
  • Improve our website experience and services
  • Send promotional emails (if you have opted in)

Data Retention

We retain your personal data only for as long as necessary to provide services to you and fulfill our legal obligations. For example, we retain order information for tax and accounting purposes for up to 6 years.

Sharing of Data

We do not sell, rent, or trade your personal information. We may share it only with:

  • Trusted payment processors (e.g., Stripe, PayPal)
  • Shipping providers (e.g., Royal Mail, DPD)
  • Analytics tools (to improve our website performance)
  • Legal authorities if required by law

Security of Information

We take data security seriously. All transactions are encrypted using SSL and our servers are regularly monitored and updated. Access to your information is restricted to authorized personnel only.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications at any time
  • Complain to the Information Commissioner’s Office (ICO) if you believe your rights are violated

Cookies

We use cookies to enhance your browsing experience. Cookies help us remember your preferences, track website performance, and enable functionalities such as the shopping cart. You can manage cookie settings via your browser preferences.

Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with a revised "Effective Date".

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: support@osuk.co.uk
Phone: +44 (0)1234 567 890
Address: OSUK, 739 South Street, Glasgow, G14 0BX