DISPATCH TIMES - We normally dispatch orders within 24 hours (Mon - Fri only). Once an order is confirmed we contact customer via email. All the goods are shipped from our UK warehouse. Goods normally take 2-5 working days but please allow up to 14 days for delivery in case of postal delays
POSTAGE: We offer free postage within the UK on all our products unless stated otherwise. The couriers we may use include: Myhermes, Royal Mail, Yodel and FedEx.
Additional postage costs will be incurred to the following areas:
shipping map - Northern Ireland
- Republic of Ireland
- Scottish Islands
- Channel Islands
- and all other islands off the mainland.
Additional charges are determined by location and weight. If in doubt then please get a quote by emailing us before purchasing an item.
Delivery times are provided by the carrier, excluding weekends and bank holidays, and may vary with package origin and destination, particularly during peak periods.
The courier will attempts 3 deliveries on different times. If you miss delivery on the date agreed there will be a re-delivery charge. Please contact us for further information. If you are unable to receive your item on the date agreed you must notify us 24 working hours before delivery otherwise there may be a re-delivery charge.
RETURN INSTRUCTIONS: We advise you to keep the packaging when the couriers deliver the item to you should you wish to return the item for whatever reason. You can return the faulty or damaged item within 14 days after receiving the item.
PLEASE INSPECT YOUR GOODS UPON DELIVERY. IF YOU SUSPECT ANY DAMAGE HAS OCCURED TO YOUR ITEM OR IF THE PACKAGING LOOKS DAMAGED, THEN PLEASE SIGN THE DELIVERY NOTE AS "GOODS DAMAGED" OR REJECT THE DELIVERY.”